Shipping policy

All products are carefully prepared and packaged for shipment. Orders are processed within the timeframe shown on the product page. Processing time is separate from the carrier’s estimated delivery time.

Shipping charges are calculated and displayed at checkout. Delivery dates are estimates and are not guaranteed. Scratch & Tradition is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or other circumstances outside our control.

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

Once your order ships, tracking information will be sent to the email address provided at checkout. If your package arrives damaged, please contact us promptly and include clear photos of the damaged item, the shipping box, and all packaging materials so we can review the issue.